Feedback At Julie’s Bicycle, we always strive to provide excellent service, in accordance with our values of generosity, respect and understanding. We may occasionally fall short of expectations, but take feedback and complaints seriously in order to work towards continuous improvement. Submit a complaint You can make a complaint on the phone, in writing, or by email. If you make your complaint verbally, a written record of your complaint will be made. Copies can be provided upon request. Phone: +44 (0) 208 746 0400 Email: [email protected] Write to us: Julie’s Bicycle, Somerset House New Wing, Strand, London, WC2R 1LA. Please include The more information you can provide us with, the faster our response to you will be. We want to get you the most relevant response we can, so please include as a minimum: Your full name Your organisation’s name (if relevant) Your contact email and/or telephone number Details of your complaint, including what your complaint is regarding, the name of the person you’ve been corresponding with, the outcome of your correspondence and why you are submitting a formal complaint. If your complaint is about one of our events, please also include the date and venue of the event you attended. Next steps Once we receive your email, call or letter, we will acknowledge receipt within one working day. Your complaint will then be sent to the senior management team. We aim to send you a full response within 5 working days. Feedback Your ideas, feedback and questions are highly welcomed at Julie’s Bicycle. If you don’t want to make a formal complaint but do want to share your own feedback, please email us at [email protected] and we will get back to you directly. Thank you.